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"The hotel" is
a global simulation with a specific objective, or functional simulation,
and adapts very well to the curriculum of French for business or French
for Tourism courses. It was adapted from Alain Pacthod text (L'Hôtel,
Hachette 1996) to the use of the internet and the web by michèle
magnin.
It is also a simulation that allows the participation of a multitude
of "players" divided into two teams: employees and customers.
Site miroir en
français
|
USEFUL LINKS for chosing
the location and style of your hotel:
Some of the se links are for French web sites,
many offer a choice of English or French
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ACCOR (Hotel chains:
Atria, Coralia, Jardins de France, Novotel, Parthénon, Sofitel,
Thalassa, Etap, Formule 1, Ibis, Motel 6)
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Tourism
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3 000 hôtels
in the world
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Sofitel
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Hôtels paris
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Official
Site of the City of Paris : lodging (click on "préparer
votre séjour". Then on "Hébergement".)
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Hotels
in Paris Have fun with our hotel descriptions! Accommodation in
Paris hotels. Periodically updated special offers.
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Paris
Hilton
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Hôtels and inns in Québec
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Le Méridien in Polynesia
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The Royal Meridien Phuket
Yacht Club Resort and Hotel, Phuket Thailand
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Le Méridien
in Rio de Janeiro
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Office
of Tourisme of Paris
Once the location
is
chosen (city, suburbs, neighborhood, historical, beach resort, mountains,...)
and the
category (luxury hotel
or cheap motel), the selection of necessary personnel
for running the hotel can be made.
First, let's use this list of employees to
a. find the English equivalents (notice the
cognates -directeur: director, and watch out for false friends -
Contrôleur:
accountant. PDG = Président Directeur Général
or CEO)
b. select the identities of the players
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Directeur, Directeur d'Exploitation ou PDG
|
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Sous-Directeur ou Gérant
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Contrôleur (ou comptable)
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Aides-comptables
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Caissiers
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Employé(e)s aux écritures (Secrétaires)
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Concierges
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Liftiers
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Employé(e)s de réception
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Vendeurs (boutiques)
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Porteurs et bagagistes, chasseurs, voituriers
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Commis
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Standardistes et téléphonistes
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Gouvernantes
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Femmes de chambre
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Lingères
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Directeur des cuisines
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Chef principal des cuisines
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Chef patissier-boulanger
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Cuisiniers
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Plongeurs
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Maitres d'hôtel
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Chefs de rang
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Serveurs
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Barmens
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Hôtesses
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Chef d'entretien
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Electriciens
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Chauffeurs
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Frigoristes
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Infirmier(e)
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Masseurs, Masseuses
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Jardiniers
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Animateurs, pianistes, disc-jockey
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Guides
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Maître nageur, moniteur de ski, interprète,...
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Divide into different categories:
those who have direct contact with customers, and those whose contact is
only occasionnal or accidental.
| DIRECT CONTACT |
|
OCCASIONNEL CONTACT |
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In order to familiarize students with these names, write them on index
cards, mix them up and ask the students to organize them into different
categories: management, kitchen staff, reception, secretarial staff.
Or with a floor plan of the hotel, mark down where each employee works,
or place the index cards on the floor plan.
Second, let the students
imagine the identities of the customers: according to the location
of the hotel (mountains, downtown, or beach) and the type of hotel (one
to 5 stars)
Using the following categories
| . Family on vacation |
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Business man or woman
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Conference attendee
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Lottery winner
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Tourists (Indicate the country of origin)
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Tourists belonging to a club or group (yoga class, seniors, pilgrims,
gourmet tour, oenology club, racing team, archeologists...) |
Fill out the registration forms.
At this point, each student
will choose a team (customer or employee)
and an identity.They will
make their characters come to life through
journals, compositions, and
improv matches.
Third, create situations where
hotel residents come into contact or interact with the employees.
In this type of role playing...
| start from an incident and |
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Encourage the participants to describe the circumstances of the encounters
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Write dialogues
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Play out the dialogues in front of the class
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Make sure you use the hotel setting, floor plan, and decorative scheme
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Each student will write a journal, using his or her chosen identity.
Students should be encouraged to change completely, and should especially
avoid to reproduce exactly their real identity when they are not employees
(an American student of French visiting France for instance), otherwise,
the hotel quickly turns into a dorm!
After visiting the hotel websites
at the top of this page, compare the type of information given by each
site (photos of the outside and inside of the hotel, price lists, activities
offered in the area, local weather forecast, links to local newspapers,
map of the area...) and create your own hotel web site, complete with links
to desirable resources of your choice.
Send your ideas
or feedback [mmagnin@acusd.edu]
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